When to use, how much to take & answers to the most common questions.
Frequently Asked Questions
We want you to receive your Hydralyte order as soon as possible and make every effort to process your order quickly so you can start feeling your best! Hydralyte offers free UPS Ground shipping on all tablet or powder orders & free shipping on liquids or freezer pops over $25 in the contiguous United States only.
Orders are shipped the same business day if ordered before 2pm EST. Standard shipping is 3-5 business days. Priority shipping is our fastest shipping method and is 1-3 business days. Orders placed on weekends or national holidays will ship on the next business day.
Shipping for customers in Hawaii and Alaska has been upgraded to Priority shipping at a cost of $10 per order. The default shipping fee is applied for addresses in the states of Hawaii and Alaska at checkout.
If you have any questions about your package arrival, please reach out to firstname.lastname@example.org.
Once you try Hydralyte, we know you'll feel the hydrating effects which is why we have a 30-day return policy.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may require photographic evidence to help document the issue and process a replacement. These requests must be receive within 7 days of package delivery date.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds will not be provided for shipping costs, accessories like water bottles, bags, or promotional items.
Please note: Customer satisfaction guarantee is valid for up to 30-day of the purchase date. Refund processing times may vary and require 5-10 business days depending on your banking institution, credits may not appear on your account right away. You may need to check with your bank or credit card company if you think there may have been an error, to ensure the refund is processing. If you continue to have issues after 10 days, please contact us by e-mailing email@example.com.