We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, you can contact us at orders@hydralyte.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at orders@hydralyte.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We may require photographic evidence to help document the issue and process a replacement.  These requests must be receive within 7 days of package delivery date.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
Refunds will not be provided for shipping costs, accessories like water bottles, bags, or promotional items.

Please note: Customer satisfaction guarantee is valid for up to 30-day of the purchase date. Refund processing times may vary and require 5-10 business days depending on your banking institution, credits may not appear on your account right away. You may need to check with your bank or credit card company if you think there may have been an error, to ensure the refund is processing. If you continue to have issues after 10 days, please contact us by e-mailing orders@hydralyte.com. 

Discounts & Promotions 
Promotions and coupon codes and valid for a limited time. Hydralyte reserves the right to cancel, suspend or decline promotions at our discretion. Coupon codes cannot be combined and only one code is allowed per transaction.